Privacy Policy
Your privacy is important to us. It is Acupuncture North Clinic’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://acupuncturenorthclinic.com, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of March 6th, 2026.
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
• Device type
• Operating system
• Geo-location data
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
SMS Communication & Mobile Data
By providing your mobile phone number through our website, forms, or other communication channels, you consent to receive text messages from [Clinic Name]. These messages may include appointment reminders, scheduling updates, service-related notifications, and occasional promotional communications.
Message frequency may vary depending on your interactions with our clinic. Message and data rates may apply.
Opt-In Consent
You may opt in to receive SMS messages by submitting your information through our website forms, requesting communication in person, or otherwise providing explicit consent.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you re-subscribe.
Help Instructions
For assistance, reply HELP or contact us directly at [email] or [phone number].
No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely to support business operations such as customer service or message delivery. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services.
These may include:
- Essential cookies required for website functionality
- Analytics cookies to understand user behavior
- Marketing cookies to deliver relevant advertisements
You can control cookie preferences through your browser settings.
Personal Information
We may ask for personal information – for example, when you submit content to us, subscribe to our newsletter, or contact us — which may include one or more of the following:
• Name
• Email address
• Phone/mobile number
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In such instances, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or similar technologies
• Mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be processed in a manner that is incompatible with these purposes:
• to provide you with our website’s core features and services
• to enable you to customize or personalize your experience on our website
• to contact and communicate with you
• for advertising and marketing, including sending promotional information about our services or other information that may be of interest to you
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and research activities may uncover data and insights which we may combine with information about how visitors use our site to improve your experience.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and maintaining the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as necessary. This time period depends on what we are using your information for in accordance with this privacy policy.
For example, if you contact us about a specific inquiry, we may retain that information for the duration of the inquiry and for recordkeeping purposes. If the information is no longer required, we will delete it or anonymize it.
However, we may retain personal information if necessary for legal, accounting, reporting, research, or statistical purposes.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
• a parent, subsidiary, or affiliate of our company
• third-party service providers who assist in delivering our services
• our employees, contractors, or related entities
• business partners or agents
• regulatory authorities, courts, or law enforcement when required by law
• professional advisors
• entities involved in business transfers
Third parties we currently use include:
• Google Analytics
• GHL (GoHighLevel)
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you consent to the collection and use of that information as described in this privacy policy.
Access: You may request details of the personal information we hold about you.
Correction: If you believe any information we hold about you is inaccurate or incomplete, please contact us so we can correct it.
Marketing permission: If you previously agreed to receive marketing communications, you may withdraw that consent at any time.
Non-discrimination: We will not discriminate against you for exercising your privacy rights.
Complaints: If you believe we have breached applicable data protection laws, please contact us with full details so we can investigate and respond.
Unsubscribe: You may unsubscribe from our email communications at any time using the unsubscribe link or by contacting us directly.
Business Transfers
If Acupuncture North Clinic or its assets are acquired or transferred, your personal information may be included among the transferred assets. Any acquiring party will continue to use your information in accordance with this policy.
Limits of Our Policy
Our website may link to external websites that are not operated by us. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices, services, or applicable laws. Updated versions will be posted on this page.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Dr. Kuan Su
https://acupuncturenorthclinic.com/contact/